Shipping policy
Shipping Policy
Thank you for shopping with Beyond the Mini. Our tabletop terrain, miniatures, and hobby prints are produced and prepared with care before shipment.
Processing Times
Most products are made to order and typically ship within 3–5 business days unless a different processing time is stated on the individual product page.
Larger terrain sets, unusually large models, custom orders, painted products, or high-volume orders may require additional production time. If an order is expected to take substantially longer than the time shown on the product page, we will contact you.
Processing time refers to the time required to produce, inspect, prepare, and package your order. It does not include carrier transit time.
Shipping Rates
Available shipping methods and rates are calculated at checkout based on the items in your order, package size, destination, and available shipping services.
Any estimated delivery date provided at checkout is an estimate and is not guaranteed by Beyond the Mini.
Tracking
When tracking is available, tracking information will be sent to the email address associated with your order after your package has been prepared for shipment.
Please allow time for the shipping carrier to scan and update newly created tracking information.
Multiple-Item Orders
Orders containing several products may require additional production or packaging time.
Whenever practical, items from the same order will be shipped together. In some circumstances, an order may be divided into multiple packages.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact Beyond the Mini as soon as possible if you discover an error in your shipping address. Once an order has been transferred to the shipping carrier, we may not be able to change or redirect the shipment.
Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.
Delays in Transit
Once a package has been accepted by the shipping carrier, transit times are outside of our direct control.
Weather, holidays, carrier disruptions, regional delays, and other circumstances may occasionally affect delivery times.
If your tracking information appears unusually delayed, please contact us and we will help review the shipment.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact Beyond the Mini so we can review the tracking information and determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, we recommend first checking around the delivery location, with household members or neighbors, and with the shipping carrier.
Items Damaged During Shipping
We carefully inspect and package our products before shipment, but 3D-printed terrain and miniatures can contain delicate components.
If your order arrives damaged, please contact Beyond the Mini as soon as possible and include:
- Your order number
- A description of the damage
- Clear photographs of the damaged item
- Photographs of the shipping packaging when relevant
We will review the situation and work with you toward an appropriate resolution.
Made-to-Order Products
Many Beyond the Mini products are manufactured specifically for each order. Small variations associated with the 3D-printing process are normal and are not considered shipping damage.
FDM-printed products may show visible layer lines, and resin-printed products may show minor support-contact marks consistent with the manufacturing process.
Questions
If you have questions about shipping, processing time, a large order, or a time-sensitive purchase, please contact Beyond the Mini before placing your order.